Polityka zwrotu kosztów

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

How it works
To keep this fair for everyone, our return policy has two parts, depending on how much time has passed since you received your order.

 

Days 1–14: your legal right (European Union)
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days of receiving it, for any reason and without justification. This applies to all products, including sale items. The item must be unworn or unused, with tags, and in its original packaging, and you'll need your receipt or proof of purchase. As permitted by law and disclosed here before you order, you are responsible for the cost of shipping the item back to us.

 

Days 15–30: our goodwill return window
Beyond the legal 14-day period described above, we voluntarily extend our return window up to day 30 for a simple change of mind. This extended window does not apply to sale or clearance items, which can only be returned within the first 14 days. As with the legal period, the item must arrive unworn or unused, with tags, and in its original packaging, and you are responsible for the return shipping cost.

 

How to start a return
To start a return, please contact us through our Contact page and include a photo showing the current condition of the item. Once your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

You can always contact us for any return question through our Contact page.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases return shipping is free and does not count against the return windows above.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

Sale and clearance items can only be returned within the first 14 days as described above, and cannot be returned afterwards. Gift cards are not returnable.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we've received and inspected your return, and let you know if it was approved. You can choose between store credit, issued immediately once your return is approved, or a refund to your original payment method. If the returned item is not in its original, resalable condition (for example, missing tags, signs of wear, scratches, or missing packaging), we may deduct an amount reflecting the reduction in value, or offer store credit instead of a cash refund. Approved cash refunds are processed within 10 business days; please remember it can also take some time for your bank or credit card company to post the refund.
If more than 15 business days have passed since we've approved your return, please contact us through our Contact page.